The initiative will give those in arrears the option to avail of an independent, third-party facilitator to advise and engage with AIB, EBS or Haven on their behalf.
The service will be available free of charge to all AIB Group residential mortgage customers.
David Hall of the IMHO said it is a ground-breaking development.
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He said: "Distressed mortgage holders and those in arrears with AIB, EBS or Haven have a choice now if they are afraid of dealing with the bank or don’t want to deal with the bank, they can deal with us.
"We will gather the financial information that is required, all the supporting documentation and then make proposals direct to AIB in relation to a long-term affordable solution."